- Essential / necessary cookies : Essential cookies that do not require consent.
- Consent banner cookies: These are cookies included in the consent banner under the GDPR.
Essential / necessary cookies
__hs_opt_out
This cookie is used by the registration privacy policy to remember not to ask the user to accept cookies. This cookie is set when you give visitors the choice to refuse cookies.
(Expiration time: 13 months)
__hs_do_not_track
This cookie can be saved to prevent the tracking code from sending any information to HubSpot. Saving this cookie differs from refusal of cookies, because it still allows anonymized information to be sent to HubSpot.
(Expiration time: 13 months)
hs_ab_test
This cookie is used to systematically provide visitors with the same version of a A / B test page.
(Expiration period: end of session)
_key
When consulting a page protected by password, this cookie is saved so that a visitor does not have to reconnect if he returns to the same page using the same browser. The name of the cookie is unique for each page protected by password.
hs-messages-is-open
This cookie is used to determine if the chat widget is open and to save information for future visits. It resets and closes the widget after 30 minutes of inactivity.
(Délai d’expiration : 30 minutes)
hs-messages-hide-welcome-message
This cookie is used to prevent the welcome message from reappearing in the same day after being dismissed for the first time.
(Expiration time: 1 day)
__hsmem
This cookie is saved when visitors connect to a site hosted on HubSpot.(Délai d’expiration : 1 an)
Consent banner cookies
__hstc
The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (current visit) and session number (increases with each subsequent session).
(Expiration time: 13 months)
hubspotutk
This cookie helps keep track of a visitor’s identity. This cookie is transmitted to HubSpot when submitting a form and is used when deduplicating contacts.
(Expiration time: 13 months)
__hssc
This cookie tracks sessions. It is used to determine whether HubSpot should increase the session number and timestamp data in the __hstc cookie. It contains the domain, the number of views (increases with each session), with time stamp of the start of the session.
(Expiration time : 30 min)
__hssrc
When HubSpot changes the session cookie, this cookie is also set to determine if the visitor has reset their browser. In the absence of this cookie when HubSpot processes cookies, the session is deemed to be new.
(Expiration date: end of session)
messagesUtk
This cookie is used to recognize visitors who chat with you via the Messages tool. If the visitor leaves your site before being added as a contact, this cookie will be associated with their browser. If you chat with a visitor and the visitor then returns to your site using the same browser, l’outil Messages will load its conversation history.
(Expiration time: 13 months)
When connecting to HubSpot, HubSpot will record additional authentication cookies. Learn more about the
cookies set in the HubSpot product
. You can also
see if a contact has accepted these cookies in their timeline
.
Advertising tracking
If the Facebook pixel code is installed on your website, Facebook may place a cookie in your visitors’ browsers.
If you use the HubSpot Ads tool to select and install your Facebook pixel on pages containing the HubSpot tracking code, HubSpot will associate the placement of this pixel code with the cookie notification banner. If you request consent to use via this banner, the Facebook pixel cannot pas place cookies with a visitor until the latter has given his consent.
If you have manually placed the pixel code on pages (for example, by modifying the HTML code of the header of your site), HubSpot will not be able to identify visitors to whom Facebook may place cookies.
For more information, see Conditions applicable to professional Facebook tools et le Guide sur le consentement aux cookies pour sites et applications de Facebook.
How are cookies from third-party systems managed?
HubSpot cannot control cookies placed by third-party scripts on your website. When a visitor accepts cookies via the HubSpot consent banner, they consent to HubSpot cookies only. However, you can set up a code to find out when a user has accepted or refused tracking HubSpot cookies, and then send that information to your third-party system. Learn more about the use of the HubSpot consent banner for third-party scripts..
Learn more about deleting cookies created by the HubSpot tracking code and appearing in the GDPR consent banner. After deletion of cookies, the visitor is considered a new visitor and will see the banner of consent to the use of cookies the next time he visits your site.